So that no questions remain unanswered: Your FAQ from TDM Systems

There are always questions or uncertainties. Therefore we have created a FAQ for you, which covers all common questions. Please use the filter below to narrow down your questions. If you have any further questions, we will be happy to help you.

I have now completed the registration for my company account and can now log in. Do my colleagues have to repeat the same process?

The process is easier for your colleagues. Simply invite them via the Account Management (User > Settings >Team). From here, you can add a colleague's e-mail address and send an invitation to them. If this does not work, ask them if they have already registered. In this case, please contact our helpdesk.

For how long is an invitation valid?

The invitation for a team member is valid for 48 hours. After this time, you will receive a new invitation e-mail when you click on the link in the invitation.

My colleague has not received the invitation e-mail – what can I do?

Ask them to check the spam folder. If the invitation e-mail is not in this folder either or if the activation period of 48 hours has already elapsed, please go to the "Team" tab in the Account Portal. Search for the entry with your colleague's e-mail address and click on "Resend invitation e-mail" (this is the button with two arrows in a circle). An e-mail is then sent to your colleague again. If this does not work, please contact our helpdesk.

Who can send an invitation?

The admin of the company account. You can view your role in the "Team" tab in the Account Portal.

How can I change the language?

You can do this via the settings for the account. Click on the icon with the person on the upper right-hand edge of the screen and select "Settings". This opens the Account Portal in a new window. You may be prompted to enter your login data again. Please enter this data and you will then be taken to the "Profile" tab of the Account Portal. This is where you will find the "Language" selection box in the "Profile information" section. Select your target language and save the change. Then close the window and refresh (F5) the browser window that contains the application.

How can I create a TDM Cloud Essentials account?

You can do this via the price list by clicking on the "Start now" button for the plan that you require. Then follow the payment process.

How many users can I add to my company account?

You can add one user to your company account for each subscription that you have purchased. Example: You have purchased 4 subscriptions to the "TDM Cloud Essentials Basic" plan, and you can therefore include up to 4 users in your team.

How can I change my password?

Open the Account Portal via the settings. In the "Profile" tab, you will find a "Security settings" section. On this tab, click on the "Change password" button and follow the instructions.

How can I reset my password?

On the login page, click on the "Forgot my password" link and follow the instructions. You will then receive a reactivation link, which is valid for 48 hours.

How do I remove a user from my company account?

Open the Account Portal via the settings and switch to the "Team" tab there. When you hover your cursor over the entry for the user in the table of team members, a "Trash can" icon appears. Click on this and confirm that you want to delete the entry.