So that no questions remain unanswered: Your FAQ from TDM Systems

There are always questions or uncertainties. Therefore we have created a FAQ for you, which covers all common questions. Please use the filter below to narrow down your questions. If you have any further questions, we will be happy to help you.

When will TDM Cloud Essentials Pro be available?

The release of TDM Cloud Essentials Pro is planned for 02/2023.

In which languages can I operate the user interface of TDM Cloud Essentials?

TDM Cloud Essentials is available in the following languages: - German - English - French - Italian. We intend to add further languages in the future. Let us know if there is another language that you would like to see included.

With which browsers can I use TDM Cloud Essentials?

You can use TDM Cloud Essentials without any problems with the following browsers: Google Chrome: >= v79.0; Mozilla Firefox: >= v72.0; Microsoft Edge – Seti Chromium Version; Apple Safari (for iPad support): >= v13.0"

Why can I not use TDM Cloud Essentials with Internet Explorer?

Microsoft is phasing out Internet Explorer in 2021 and will no longer supply security updates.

Can I also use TDM Cloud Essentials on a tablet and smartphone?

TDM Cloud Essentials can be used on a tablet. The Apple iPad series is officially supported. TDM Cloud Essentials is not designed to be used on smartphones due to their compact displays.

Can I use the camera on my tablet to photograph items, tool assemblies or workpieces and use these in the master data?

Yes, on a tablet, a "Photo" button is also displayed beside the "Upload" button, should you want to add images for your item, tool assembly or tool list.

Can I also install TDM Cloud Essentials locally on my computer?

TDM Cloud Essentials is only available as a SaaS application, meaning that this is not possible.

Can I also host TDM Cloud Essentials in my own data center or in my private cloud?

TDM Cloud Essentials is only available as a SaaS application, meaning that this is not possible.

For how long is the link for setting the password for my company account valid?

The link is valid for 48 hours. After this time, you will receive a new e-mail when you click on the link.

What do I do if I do not receive the registration e-mail for my company account?

Please first check your spam folder. If the invitation e-mail is not there either, contact our helpdesk.