So that no questions remain unanswered: Your FAQ from TDM Systems

There are always questions or uncertainties. Therefore we have created a FAQ for you, which covers all common questions. Please use the filter below to narrow down your questions. If you have any further questions, we will be happy to help you.

The admin for my company account is leaving the company and I would therefore like to change over my account. What do I have to do?

Please contact our helpdesk and they will guide you through this change.

How can I delete my user account?

Open the Account Portal via the settings. In the "Profile" tab, you will find the "Delete account" function. Click on the button and confirm the prompt to delete your user account.

How can I delete my company account?

If you want to delete your company account, please contact our helpdesk. Perhaps we can find a solution together.

Can I export my data?

You cannot automatically export your data from TDM Cloud Essentials.

Which price model does TDM Cloud Essentials use?

TDM Cloud Essentials uses a subscription model, i.e. once you purchase a subscription for 12 months, you receive access to all of the functions of the selected package.

How long does my subscription last?

The contractual period is 12 months. If you purchase a further subscription during this contractual period, you will only be charged for this once the previous valid contractual period has ended.

Which currencies do you accept as payment?

The prices for the subscriptions in the check-out process for TDM Cloud Essentials are displayed in Euros or US dollars.

Why is the TDM WebCatalog add-on displayed in the check-out? I did not add this product?

The "TDM WebCatalog" add-on grants access to the specially prepared tool data in the TDM WebCatalog. Access to this is included free-of-charge when you purchase a subscription to TDM Cloud Essentials.

Can I uncheck the box for the TDM WebCatalog add-on? I would like to maintain my data from a different source?

The TDM WebCatalog is always added free-of-charge, but there is no obligation to use it. You are welcome to add your data from other sources.

Can I test TDM Cloud Essentials for free?

Yes, TDM Cloud Essentials can be tested free-of-charge for 30 days. Please choose Free Trial as payment method. Then your subscription ends after 30 days. You can change the payment method at any time and switch to a paid subscription after the trial period.