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So that no questions remain unanswered: Your FAQ from TDM Systems

There are always questions or uncertainties. Therefore we have created a FAQ for you, which covers all common questions. Please use the filter below to narrow down your questions. If you have any further questions, we will be happy to help you.

Which currencies do you accept as payment?

The prices for the subscriptions in the check-out process for TDM Cloud Essentials are displayed in Euros or US dollars.

Why is the TDM WebCatalog add-on displayed in the check-out? I did not add this product?

The "TDM WebCatalog" add-on grants access to the specially prepared tool data in the TDM WebCatalog. Access to this is included free-of-charge when you purchase a subscription to TDM Cloud Essentials.

Can I uncheck the box for the TDM WebCatalog add-on? I would like to maintain my data from a different source?

The TDM WebCatalog is always added free-of-charge, but there is no obligation to use it. You are welcome to add your data from other sources.

Can I test TDM Cloud Essentials for free?

Yes, TDM Cloud Essentials can be tested free-of-charge for 30 days. Please choose Free Trial as payment method. Then your subscription ends after 30 days. You can change the payment method at any time and switch to a paid subscription after the trial period.

Do I have to purchase a separate subscription for the TDM WebCatalog?

Access to the TDM WebCatalog is included in the price of TDM Cloud. You do not incur any additional costs for this.

How can I transfer data from the TDM WebCatalog?

You can search for either the order number, barcode or name in the master data management in your TDM Cloud Essentials. If the tool is not found in your database, the matches in the TDM WebCatalog are displayed sorted by manufacturer. You can therefore efficiently search for tools, and differentiate between new and known tools. If you have a match in the TDM WebCatalog, you can switch to this and click on "Transfer to TDM" at any time to transfer this to your data inventory.

Which data does the TDM WebCatalog offer me?

The TDM WebCatalog offers you data from well-known manufacturers that is perfectly tailored to your TDM System. You can find data from Arno, Gühring, Hoffmann, Mitsubishi, Sandvik Coromant, Seco and Walter, among others, in the TDM WebCatalog.

Are additional costs incurred if I transfer data from the TDM WebCatalog?

As a TDM Cloud Essentials user, no costs are incurred for transferring the data from the TDM WebCatalog.

I would like to import the tools that I ordered last. Where can I get a list with the order numbers?

The best option is to contact your suppliers and get a list with the order numbers for the tools that you ordered in the last 12 months from each of them. If you have an ERP system, this is also usually a great source for obtaining a list with the order numbers for the tools that were recently ordered.

Where can I find a sample file for the ID-based Item Data Importer?

A sample file for the import can be found in the "Item Data Import" view. Click on the Excel symbol and the download will start. Please use this file in the same language in which you downloaded it.